I brought my vehicle in for an issue that was covered under the warranty and decided to have more service done (oil change. air filter) as long as the car was getting taken care of. Gilbert, my service advisor was able to make this happen even though I wasn't scheduled for the additional service. He provided excellent customer service
Great service. Free loaner car. Honest reliable solid work. I will return. I love my INFINITI and will keep buying from this dealership both for cars & service.
Great dealership and awesome customer service. I would highly recommend this dealership to anyone with an INFINITI. Friendly and helpful staff, will make your experience nice and smooth.
Bought a CPO from them last November. Based upon that experience, as well as comparing with other car purchases over the years at local Lexus, BMW, Lincoln, Audi, and Volvo dealerships, this was the only time I walked away really unhappy. It was a truly "Billy-Bob's Used Car Lot" experience. Under their current management, would not buy another car from them again. However, their service department is excellent - high-quality and professional.
I have been coming to this location for vehicle services for about 2 years and I have never had an issue. The folks here are super friendly, accompanied and knowledgeable.
Dealership treat customers with dignity and tries to save them money by looking for all posible discounts. I felt very well other there. Clean an professional service.
Kearny Mesa Infinity is honest and professional especially Adam Schmidt. I never feel like I’m getting screwed over like at other dealerships. They even hand dry the vehicle after washing.
I always check in with Darryl when I take in both of my Infiniti's for service/repair, and I always request that Frank works on my vehicles. They are both outstanding at their jobs, and I have never had any problems with my vehicles after Frank did the work.
KMI service department is the best! I began bringing my vehicle to KMI in 2010. The staff is honest and practical. Each visit is a pleasure.
Always a pleasure to interact with this dealership. Courteous and competent personnel. Prompt and timely performance of the required services. No cheap but fairly priced work and parts. Pleasant waiting areas. Prior to the pandemic, great coffee and pastries (looking forward to the again.)
Excellent customer care!!!! The service providers always go the extra mile! Prompt service and trustworthy pricing. I’m always confident and satisfied when I leave Kearny Mesa INFINITI. Adam and Darryl are the best!
Excellent service and friendly staff. Easy to schedule and always prompt. I have been coming here for service for over 11 years. Darryl Hern is a pro at what he does..
Amazing work as per usual. Always fast and accurate. Makes it’s so easy especially if your on your lunch. Love my INFINITI and the service they provide
They rock. Earned trust & business every time. Pricing can be too much at times but when I can afford it I come there. Pep boys are cheaper though.
Overall it was a great experience and was real knowledgeable to rock patient and she’s got a great sense of humor will go to the customers she show me all the features I drive it to my buddy and I went by pretty quick we’re about four hours left right before dark but we’re getting the traffic but the car was beautiful love every bit of it thank you bye-bye
Top notch service and friendly staff.I have been coming here for service for a number of years and have never had a bad experience
Kearny Mesa Infinity has very good service and fair price! I was able to get a same-day appointment. Whole process was fast and convenient.
I always have the best service at Kearny Mesa INFINITI!! Gilbert who works in Auto Service is wonderful!! He took care of all my auto needs!!
I scheduled an appointment at 9:00 PM the night before for 7:45 AM. Darryl was there before I exited the vehicle and asked questions to clarify the appointment order he had. He tested for fault codes and explained the next steps and timing. He quickly arranged a vehicle so I could get to work. As promised, he called later that morning with the results of diagnostics, stated that the service work was completed and that the vehicle was ready for pickup any time by 6:00PM. My car is a 2005 FX35 with 254,000 miles. Great vehicle and well-maintained by Kearny Mesa INFINITI. Won’t ...
INFINITI of Kearny Mesa is the best. Darryl is a great service advisor. Very thorough. I always select him because he made a great impression on me as far as his knowledge and followup.
I just went here to take a look at some cars to help me make a better decision. I wanted to buy something luxurious for me to commemorate my BA! The fine people on the lot showed me around and told me all kinds of interesting things about the cars that they had like the hp, displacement, and other cool features that the engines had. Should I want to buy an INFINITI I will come back to this place! Thanks!
Nice to have great customer service and thorough, completed work. Sean made sure I knew what was being done, and why. I felt comfortable with the decisions made and the time allocated to me. Thanks
I have purchased 3 new cars from this dealership. I have the 2003 G35 Coupe, I currently have a 2008 G37 Coupe and a 2020 Q60 Red Sport. I have all services including tire purchases done here for my G37 and Q60. I feel that this is a great dealership.
Satisfied with the service... so far my previous problem is still working perfect! I hope that it won’t go back to the previous issue of which i had to bring it to the dealerships attention at least six times the past 4 months!
Just got leasing a QX50 30th edition. While browsing for a new Nissan Murano my spouse and I stopped by Kearny Mesa INFINITI on a whim. With a great pricing and awesome service by Isaac Kimball, Internet sale manager, we leased the vehicle the same week. Simple. No Hassle. Just a wonderful experience. We will be back for a second car very soon.
I have owned an INFINITI for over 10 years, not only because I love Infiniti’s beautiful body styles and high quality interior and superb performance, but mainly because the outstanding Customer Service I get from the Service Center at Kearny Mesa INFINITI. During the last few months, I had Adam assist me with my service requirements with my Q50. He has always been helpful, knowledgeable and honest with whatever service I needed with my Q50. Recently, I had my car serviced to have the body of my Q50 repaired/repainted. Adam took the time to look at the damages on ...
I don't understand why this dealership has so many low ratings. I've had so many positive experiences with them. The service department has always been great, and as I have browsed around the sales floor the staff has been knowledgeable and friendly. The icing on the cake is their amazingly friendly operator, Monica. She is clear, understandable and very friendly. I wish more companies had someone as professional as her on the phone.
Christina is awesome. She gave 100% of her attention to me. I appreciate her dedication and will absolutely continue to use this company. I will also recommend her services to my friends and colleagues.
My first time going to this service dept for a recall on my car. Robin made me feel at home and remembers my dad and sister that have been going to her for years. Great service!
I recently leased a Q50S, and my Salesman was Greg Wyatt. He did a GREAT job working with me on the lease, and then helping me understand the car, following-up and so on. All in all, my experience has been fantastic, and I highly recommend these guys. By the way, I love my new car!
I am writing to express my great appreciation about my experience with having my 07 G35 serviced. Dave Iverson is the reason I will continue to bring my G to Kearney Mesa INFINITI. His professionalism and care for his customers led to the best experience I have ever had at a dealer service department. He had the problem with my brakes fixed in a short time, explained what the issue was and had me on the road and very pleased with the work. Thanks again Dave, I couldn't have asked for a better outcome! Sincerely, Ken Kemmerly
Dave was GREAT today! Just have to throw out kudos to him for helping me to turn in my old 2009 FX35 lease and getting the new 2112 one. He made it SO easy and super simple. Great job Kearny Mesa INFINITI!
I had a fantastic overall experience with Vince Weigman at Keary Mesa INFINITI. He took the time to point out features I would have overlooked and he SOLD me on a car that wasn't really on my radar. Thank you!!!
My experience with Johnson Thai was positive from beginning to end. We negotiated fairly and he delivered as promised. When problems arose with service needs, he orchestrated a satisfactory resolution. I would highly recommend Mr Thai and Kearny Mesa INFINITI when choosing a new Infinitri
Had 2010 G37 serviced twice since leasing it last June. First time was for a noise I was hearing under hood. They replaced a valve of some sort and I was out of there in 30 minutes...couldn't believe it. Was under warranty so no charge. Second time was for routine oil change and 6 month maintenance check recently. Again, was out of there in 40 minutes after relaxing in comfortable waiting area. Service staff on both occasions were professional and cordial. Highly recommend as sales person, manager, and finance person were equally professional and low-key when I got the car. Nice place ...
I purchased my G35 2004 new. All service and maintence done at Kearney Mesa INFINITI. I have received 5 star excellent service all because of the expertise,friendly and knowledgeable service of Dave Iverson. He is by far the BEST Service consultant.
There is no question in my mind; Dave Iverson is the best service consultant that I have had the pleasure of working with. Dave is friendly, knowledgeable, and conversant: always keeping the customer’s needs in mind. My car has been constantly ready on time and serviced properly. Because of Dave and some leather cream the Infinity coupe is always in showroom condition. If you want your Infinity properly cared for then Dave Iverson is the person you need!!!
Great service. I have dealt with Dave Iverson for 7 years. He is the best service person that I have ever dealt with and I have been driving since 1962. He is honest and really know his business. I am Always treated very fairly and highly recommend him.
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